Automovill is an experience rather than just a service built over trust and information sharing. When we interviewed people about their car servicing experience, they often complain about the non-transparency and overpriced service changes. About 20% of them go to authorized service centers as they do not want to compromise with original equipment manufacturer (OEM) parts. They are not concerned about the service bills. About 70% go to authorized servicing centers as they don’t have an option yet not happy to be there and remaining 10% go to local vendors or other multi-brand players who they know well for their services. Automovill is trying build the best experience around the automobile service where-in we can provide the alternative solution to the authorized service centers in a hassle free, economic and transparent manner.
At Automovill we partner with vendors other than authorized service centers who are capable of handling similar service jobs as the authorized ones. There is no compromise in quality and service. But the service bills are 10-20% less that the market rates just because Automovill optimizes the process in such a way that actual cost of service goes down. We use branded parts and with customer consent proceed with any repair or replacement job. Once customer books for service online at http://www.automovill.com or by giving a call to the customer help line, an Automovill representative schedules a car pick up and at the end of service drops off the car.
Customer receives status updates during the service and therefore know beforehand when to expect the car back. Automovill representative stays with the mechanics during the service period and remains as custodian of the car. The bill is sent through mail and can be paid online or cash-on-delivery.
We pay attention to every minute problem and do a detailed inspection before and after service work. We also give recommendation on future work that may require to avoid any major issues. Customers are always given the option to pick from multiple solutions for the problem encountered with the car. Solution is most of the time very simple and rather than confusing the customer we educate and help them take the best route possible. The cumulative cost for service in the car over a longer period is always less than the maintenance bill in general incurred by customer.
The entire process is to create a hassle-free, transparent and economic car service experience for the customers. We thrive to provide the best customer satisfaction built over trust and confidence every time a customer comes to us. Automovill believes that its customers are its best brand ambassadors.